Contact BiscottiBoyss
Sales, support, or partnership enquiries — choose the channel that works best for you. We typically reply within 24 hours on business days.
Secure Messenger (Threema)
For privacy‑focused support or order status. Add our ID in your Threema app.
Threema ID: H2BSJN4D
Availability: 09:00–18:00 CET, Mon–Sat. Response outside hours may be slower.
24/7 Support
For urgent order questions, use email first and mention “URGENT” in the subject. We’ll triage immediately.
- Fastest: support@biscottiboyssh.com
- Secure chat (during office hours): Threema ID H2BSJN4D
Send us a message
We usually reply within one business day.
Frequently Asked Questions
How quickly do you reply?
Most messages are answered within 24 hours on business days. Mark urgent requests clearly in your subject.
Which regions do you serve?
We provide support globally. Product availability may vary by jurisdiction and applicable regulations.
How can I contact you securely?
Use Threema with ID H2BSJN4D for encrypted chat during office hours, or email us with your PGP key if preferred.
What info should I include in my message?
Your name, order number (if applicable), and a short description of your request. Avoid sharing sensitive payment details via email.
Customer Care
Support and product availability are subject to local regulations. Nothing on this page constitutes medical or legal advice.